One of my photos

Virgin Woe

October 1st, 2007 · Posted by Skuds in Life/Technology · 3 Comments · Life, Technology

This broadband connection of mine is getting very annoying. We had a weekend where it was down more than it was up, and since then there has been at least one day a week, usually Sunday, where it is down.

I know its nothing wrong here because sometimes e-mail works but web connections don’t and also because my sister-in-law in another part of Broadfield has trouble at the same time. Is there anyone elsewhere in Crawley who has been having trouble?

It has now got to the point where I am seriously considering moving to to a BT line, despite my dislike of ADSL, the prospect of losing an e-mail address I have had for nearly 10 years, and the distance from the exchange. There might be issues with me having signed up a new contract earlier this year but for the last month Virgin have been breaking their side of the bargain by failing to supply a reliable service.

There doesn’t even seem to be an easy way to phone up and complain about their broadband without calling a premium rate number – which was introduced at exactly the same time as all the trouble started.

I have three other family members here who have an obsession with an online game, and they are putting a lot of pressure on me because they can’t keep an eye on their villages.

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3 Comments so far ↓

  • jams o donnell

    I’ve had the same with Vigin Media and NTL beforehand. It won’t help improve the lousy service but scream blue murder at cusomer services. I have had a couple of £40 rebates on my bills

  • Skuds

    Probably the best I can hope for.

    When Virgin took over Telewest there was much talk that they would bring their customer service expertise and reputation to the business so it will be a chance to see what that is.

    I don’t know what the quality of Telewest’s customer service was (or Eurobell before them) as I didn’t have any need to call them, which is the way I like it.

  • Mike

    You guys are harsh. Customer service is bad everywhere. Half the time I can’t understand what the customer service agent is saying. They are overseas most of the time anyway.