One of my photos

Ryanair still not winning any customer service awards

April 22nd, 2010 · Posted by Skuds in Life · No Comments · Life

Every time you think that Ryanair have reached the bottom, they find new depths to stoop to.

They make the point that it is not fair to sell somebody a flight for £26 and then, if the return journey is disrupted, have to fork out thousands in food and accommodation for stranded passengers.  Sounds reasonable when it is put that way, but I prefer to look at it like this:

There are laws and conventions about this.  They probably existed before Ryanair did and certainly Ryanair knew about them.   If the air fares can’t cover insurance for such eventualities it just means that the fares were set too low to cover all the costs.  Basically Ryanair were gambling that flights weould not be disrupted, lost that bet, and then decided to ignore the law because it doesn’t suit them.

I have always thought that if something looks too good to be true then it probably is.

Mind you, I might be a little biased, ever since a Ryanair plane took 60 hours to fly me from Sydney to Heathrow, with the crew spending half the trip lying to us about the state of the engines until eventually we had to stop over for a night while one was replaced.  That sort of thing, along with being followed down the runway at Singapore by fire engines and men in silver suits tends to stick in the mind a bit.

But I digress…

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